BC SAF HAVN Coordinator

The Cowichan Intercultural Society is a Canadian registered charitable organization that has been operating in the Cowichan Valley Region since 1981. We provide services and support to newcomers to Canada settling in the Cowichan Valley, and activities to create a more welcoming and inclusive community.

Job Summary: Working as part of the IRSS (Immigrant Resource and Support Services) team, the BC SAF HAVN Coordinator supports the settlement and integration of newcomers who are refugee claimants and other humanitarian migrants and are eligible for British Columbia Newcomer Services Program (BCNSP – BC SAF HAVN). This includes assisting clients with settlement needs, navigating immigration processes, accessing the labour market, receiving clinical counselling and connecting to the community. The Coordinator is also responsible for providing information and orientation, referrals, facilitating workshops, and supporting events and community connections activities. This position is 30 hours per week $27/until March 31, 2025, subject to renewal. All positions funded by IRCC are subject to the terms of the five year (2025-2030) Contribution Agreement currently being negotiated.



Duties and Responsibilities:


  • Conduct needs assessments to identify the eligible newcomer needs across a broad spectrum of settlement areas including language, employment, education, housing, etc.
  • Develop settlement plans for refugee claimant clients, including goals to achieve settlement success
  • Provide referrals and facilitate access to relevant resources for eligible clients; build client awareness of community and other resources to deal with settlement challenges
  • Develop partnerships with service providers and businesses to promote BCNSP / BCSAF HAVN funded programs and services and effectively link clients with appropriate community resources
  • Identify and arrange support services as required: housing, transportation, childcare, crisis counselling, interpretation & translation
  • Identify barriers to service and develop strategies to promote equity and inclusion for a diverse client population
  • Provide Information and Orientation one-on-one and promote Information and Orientation and Employment workshops organized by CIS and other community partners to broaden clients’ knowledge of life in Canada and to promote integration into Canadian society
  • Refer clients to internal Community Connections programming
  • Conduct regular and thorough client follow up; monitor and review client progress
  • Assess and respond to clients in crises / presenting with visible trauma (via phone, online or in person) and provide immediate support notifying the Settlement


  • Manager when a referral to psycho-social counselling and/or more in-depth service intervention may be required
  • Coordinate and facilitate Ukrainian Support Group in collaboration with VICCIR
  • Coordinate client access to funded counselling resources, as needed
  • Keep informed of current resources, trends, needs, changes, and service gaps in the general community and in specific client communities
  • Participate in IRSS Team and regular Staff meetings
  • Record accurate information and maintain complete and up-to-date client records; enter tickets within CIS ticketing system, assist in preparing reports as required


Qualifications and Requirements:


  • Relevant Post-Secondary education in Social Services or a related field, or equivalent combination of experience and education preferred
  • Knowledge and understanding of multiculturalism, diversity and immigration issues
  • Cultural competency and sensitivity; understanding of the needs of new immigrants to Canada
  • Knowledge of community resources available for newcomers to Canada
  • Strong knowledge of Canada and Canadian culture
  • Experience working with people from a variety of ethno-racial backgrounds and marginalized populations
  • Strong inter-personal and communication skills; excellent spoken and written English skills
  • Clear and consistent personal values that align with CIS’ values of inclusivity, equity and respect.
  • Computer proficiency in word processing, internet web search, e-mail, Power Point
  • Some work outside of regular office hours, including evenings and weekends, will be required
  • Fluency in Ukrainian would be an asset
  • Valid CRC
  • BC Driver’s licence preferred


Do you have a question? You can email us at or simply fill out the form below.